Last updated: 14 May 2026
Privacy Policy
This Privacy Policy explains what personal information Textorium collects, how we use it, and the choices available to you.
Introduction
Textorium is committed to protecting your personal information when you shop with us online at www.textorium.com, visit our store, or communicate with us through phone, email, SMS, WhatsApp, or other channels. By using our services, you consent to the practices described in this Policy.
Information We Collect
We may collect your name, email address, phone number, billing and shipping address, order details, payment status, account information, communications, customer support messages, and preferences. Online, we may collect IP address, browser, device, operating system, pages visited, referral source, and cookie or analytics information. In store, we may collect billing details and CCTV footage for security.
How We Use Your Information
We use personal information to process orders, arrange delivery, handle returns and exchanges, communicate about purchases and queries, send promotional messages with consent, improve our website and services, prevent fraud, maintain security, and comply with legal obligations such as GST invoicing and statutory record keeping.
WhatsApp and Business Communications
If you contact us or opt in through WhatsApp, we may use your phone number and message history to respond to queries, share order updates, send support messages, and provide promotional communication where permitted. You can opt out of promotional communication at any time by replying STOP or contacting us.
Sharing Your Information
We do not sell or rent personal data. We may share information with logistics partners, payment gateways, marketing or messaging platforms, analytics providers, technology service providers, professional advisers, and legal authorities where required. These parties are expected to handle data consistently with applicable law.
Data Retention
We keep personal information only as long as needed for the purposes described in this Policy or as required by law. Order and transaction records may be retained for up to 8 years for tax and accounting requirements. Marketing preferences are kept until you unsubscribe or withdraw consent. Account information is retained until deletion is requested, subject to legal obligations.
Cookies and Tracking
Our website may use essential cookies for site operation, analytics cookies to understand website usage, and marketing cookies to improve relevance of communications or ads. You may manage cookies through your browser settings, though disabling some cookies may affect functionality.
Your Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access, correction, deletion, grievance redressal, or withdrawal of consent. To exercise these rights, contact us at textoriumjaipur@gmail.com or +91 7727009650. We aim to respond within 7-10 business days.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe such data has been provided to us, please contact us so we can take appropriate action.
Data Security
We use reasonable technical and organisational safeguards, including SSL/TLS where applicable, access controls, secure systems, and third-party payment processing. No internet transmission is completely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website and messages may link to third-party websites or services such as social media, payment portals, maps, and logistics providers. We are not responsible for the privacy practices of those external services.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with the updated date. Significant changes may also be communicated through email or a prominent website notice.
Grievance Officer / Contact
Grievance Officer: Pranav Palawat, Textorium, Shop No. 376, Laddha Bhawan, M. I. Road, Jaipur - 302001. Email: textoriumjaipur@gmail.com. Phone: +91 7727009650. Business hours: Monday-Saturday, 10:00 AM-8:00 PM IST.